Hello! How can we help you today?
We want to make shopping with Ideal Textiles as relaxing as climbing into a freshly made bed. Whether you need to track a parcel, return an item, or just want a bit of advice on curtain linings, you are in exactly the right place.
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Frequently Asked Questions
Click on a question below to reveal the answer.
Orders & Delivery
Where is my order?
You can easily check the status of your order by logging into your account. Once your parcel is packed and on its way, we’ll send you an email with a tracking link so you can follow its journey right to your front door.
Help! I've entered the wrong delivery address.
Don't panic! Just email us as soon as possible at support@idealtextiles.co.uk with "Wrong Address" in the subject line, along with your order number and the correct address. We pack orders quickly, so if your parcel has already left our warehouse we can't guarantee the change, but we will always do our absolute best to sort it out for you.
I haven't received an order confirmation email?
Before getting in touch, have a quick peek in your junk or spam folder—emails love to hide in there! If it’s still nowhere to be seen, drop us a message. It’s easily done, but there might just be a small typo in the email address you entered at checkout.
How long will my delivery take?
Our standard delivery usually takes 3 to 5 working days. Some pieces might take a little longer, but we always clearly note the expected delivery time on the product page. Just a heads up: our made-to-measure items are crafted specially for you, so these take around 10 to 15 working days to dispatch.
Do I need to be in to accept my delivery?
Not necessarily. If you're out and about, our couriers will usually give you options to leave the parcel in a safe place or with a trusted neighbour (you can set this up via your tracking link). Just bear in mind that if you ask for it to be left in a safe place, we can't take responsibility if it goes missing.
Returns & Refunds
How do I return an item?
We've kept our returns straightforward. You have 30 days to send items back to us. Just log into your account, select the items you'd like to return, and follow the quick steps on screen. We don't currently offer free returns, so the return postage is up to you. For full details, take a look at our Returns Guide.
Can I exchange an item?
We don't offer direct exchanges at the moment. The quickest and easiest way to get a different size or colour is to return your original item for a refund and place a fresh order online.
Curtains & Made to Measure
What’s the difference between standard, thermal, blockout, and blackout linings?
- Standard: Gives curtains a lovely drape while letting natural light filter in.
- Thermal: Helps keep your room cosy in winter and cool in summer. It blocks a little light but won't completely darken the room.
- Blockout: A clever middle-ground! It offers thermal benefits, reduces outside noise, and noticeably darkens the room.
- Blackout: The ultimate choice for bedrooms. It blocks all light from passing through the fabric, helping you get a great night's sleep.
How do I measure for made-to-measure curtains or blinds?
We’ve created simple, step-by-step measuring guides to help you get the perfect fit every time. You can find them linked on all of our made-to-measure product pages.
Can I change a made-to-measure order after buying?
Because these are made specially to your exact window measurements, we can't change or cancel them once our workshop has started making them. If you spot a mistake right after ordering, please call us immediately during opening hours and we'll do everything we can to pause it!
Your Account
Do I need a password to log into my account?
Nope! To make things easier and more secure, we use a password-free login. Just enter your email address on the login page, and we’ll instantly email you a secure six-digit code. Pop that code in, and you're good to go.
