How We Protect Your Privacy
At Ideal Textiles, we want you to feel completely relaxed and secure when shopping with us. We know that privacy policies can often feel like reading a textbook, so we have done our best to explain exactly how we collect, use, and protect your personal details in plain, simple English.
This page explains how your personal information is handled when you visit or make a purchase from www.idealtextiles.co.uk.
📝 The Information We Collect
To help us send your lovely new home additions to the right place and make your shopping experience as smooth as possible, we gather two types of information:
- Order Information: When you make (or attempt to make) a purchase, we collect the details needed to get your parcel to your door. This includes your name, billing and shipping addresses, payment information, email address, and phone number.
- Device Information: When you browse our website, we automatically collect some basic technical details to help the site run smoothly. This includes things like your IP address, web browser type, time zone, and how you interact with our pages (like which beautiful curtains you’ve been looking at!).
🍪 A Little Note on Cookies
Like almost all websites, we use "cookies" (tiny text files saved to your device) and similar technologies like log files and web beacons. They help us remember what is in your shopping basket and understand how people navigate our site. If you would prefer to turn cookies off, you can find out how to do this at allaboutcookies.org.
✨ How We Use Your Details
We only ever use your information to make your experience with us better. This includes:
- Processing your payments, arranging delivery, and sending your order confirmations.
- Having a chat with you if you need customer support.
- Keeping a careful eye out for any potential risk or fraud to keep our store safe.
- Sending you nice emails with home inspiration and offers (but only if you have chosen to join our mailing list!).
- Improving our website by understanding how our customers like to shop.
🤝 Who We Share Your Information With
We treat your personal details with the utmost respect. We only share your information with trusted third-party partners who help us run our business beautifully:
- Shopify: They power our online store. You can read more about how Shopify handles your data here.
- Google Analytics: They help us understand how our customers use the site. You can read Google’s privacy policy here, or opt out of Google Analytics entirely here.
- Klarna: If you choose to use Klarna’s payment options at checkout, we will securely pass your contact and order details to them so they can assess your eligibility. Your data is then processed in line with Klarna’s own privacy notice.
- The Law: We may also share information if required to comply with applicable laws, regulations, or a lawful request for information.
🎯 Tailored Advertising
Sometimes, we use your information to show you targeted adverts for products we think you might genuinely love. If you'd like to learn more about how this works, the Network Advertising Initiative (NAI) has a great educational page.
If you would prefer not to see targeted ads, you can easily opt out using the links below:
(You can also opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal.)
🛡️ Your Privacy Rights (GDPR)
If you are a European resident, you have the right to ask us what personal information we hold about you, and to ask us to correct, update, or completely delete it. If you would like to exercise this right, just get in touch!
Please note: We process your information to fulfill contracts (like sending your order) or pursue our legitimate business interests. As our site is powered by Shopify, your information may be transferred outside of Europe, including to Canada and the United States.
🔒 Data Retention & Do Not Track
When you place an order, we keep your Order Information for our records unless you kindly ask us to delete it. Please also note that we do not alter our site’s data collection practices when we see a 'Do Not Track' signal from your browser.
✉️ Get In Touch
We may occasionally update this policy to reflect new practices or legal requirements. If you have any questions, concerns, or simply want to chat about how we handle your privacy, please contact our helpful team here, or write to us at:
Ideal Textiles
Re: Privacy Compliance Officer
Office 2/3, 2nd Floor
48 West George Street
Glasgow
G2 1BP
