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Our online store offers a wide range of high-quality products to help you transform your home into a comfortable and stylish haven. From bedding to curtains, cushions to towels, we have everything you need to create the perfect living space.
But we know that with so many options to choose from, it can be overwhelming to make the right choices for your home. That's why we've created this facts and questions page to help you make informed decisions. Here, you'll find useful information about our products, as well as answers to some of the most commonly asked questions.
So whether you're looking for tips on choosing the perfect curtains, or have a query about ordering we've got you covered. Let's get started and help you make your home the Ideal place to be!
Order Enquiry
Before contacting us, we suggest checking your junk/spam folder for your confirmation email.
If you still can't find it, please get in touch with us and provide your address details so we can investigate. It's possible that you mistyped your email address when placing the order.
Please send an email to support@idealtextiles.co.uk. Please mention in your email title "Wrong Address", "Incorrect Address", "Change to Address" and include your order number within the email and the full delivery address you wish the parcel to be sent to.
If your order has been dispatched already we cannot guarantee that we will be able to update the address on the order and it may be delivered to the address you have placed on your order details. In this instance we cannot take any responsibility if you are unable to retrieve the parcel from the address.
Please email us at support@idealtextiles.co.uk. However, please be aware that if you contact us via email, we cannot guarantee that we'll be able to catch your order before it's processed by our warehouse.
Additionally, if you contact us after the day you placed your order, we cannot guarantee that we'll be able to make any changes to it.
We understand that you may change your mind. If you wish to cancel your order please contact us as soon as possible after placing your order.
Please email support@idealtextiles.co.uk. Please make sure you have your order number to hand and if you are sending an email the subject title includes "Cancel" or "Cancellation".
If you are aware of any carrier issues in your area please let us know before the item is dispatched and we can arrange to have the parcel sent with a different courier when possible.
You can do this by leaving a note at the checkout, giving us a call or sending an email.
All of our orders, unless otherwise stated, are normally dispatched within 1-3 working days.
Some items may take longer to be dispatched, but you can see the expected delivery dates within the listings before purchasing.
Delivery
To see the current status of your order you can login to your account by entering the email used when placing your order.
We will also email you with your tracking information once this has been collected by the carrier.
Items may arrive to you from different warehouses or with different carriers depending on their size. Please take note of the expected delivery period for each item you purchase from us as they may arrive at different times.
Our standard delivery period is 3-5 working days. Some items may have a longer delivery period and will state the estimated delivery time within the listing.
Made to measure products can take up to 10-15 working days to be dispatched.
We may need to split your order to fulfil these from different warehouses and the parcels may not arrive on the same date.
We use different carriers for delivery who provide alternative delivery arrangements if you are not available for the delivery. If you are not able to be home to accept your delivery, you can request for the parcel to be left in a safe place or delivered to your neighbour on the tracking information if sent via a courier. However, please note that we cannot take any responsibility if the parcel cannot be located. Our courier will photograph the location where the parcel was left.
If a parcel is refused or if the courier is unable to make a delivery due to the below reasons, the cost of delivery may be deducted from your order.
- If we are provided with incorrect delivery information.
- No one is available to receive the delivery within the agreed time slot.
- Our couriers are unable to gain safe access to the delivery address.
Unfortunately, we are unable to ensure delivery on a specific date. Once the shipment is dispatched, the carrier will reach out to you to provide a time slot for delivery. In the event that you are not available to receive the delivery, you will have the option to choose from various delivery alternatives, such as leaving the package with a neighbour or in a secure location depending on the carrier.
We utilize multiple carriers based on the size and weight of your order. Our carrier partners include DPD, DX, Evri, and Royal Mail.
If you are aware of any issues with a specific carrier delivering to your address please let us know prior to purchase or leave a note at the checkout and we will arrange for a different carrier to handle your delivery.
Returns & Refunds
Our complete returns policy can be viewed by following this link. To initiate a return, please log in to your account and choose the relevant order. In case the order includes multiple items, kindly select all the items that you wish to return. You will receive an email notification confirming whether your return request has been approved, along with instructions for the subsequent steps.
At Ideal we offer a 28-day money back guarantee. Our full returns details can be found here.
Clearance items, gift certificates, personalised, and custom-made items are not eligible for return. Additionally, for hygiene reasons, mattresses, duvets, bedding, and other close-contact products are not eligible for return once they have been removed from their packaging.
As long as the item is returned complete, in their original packaging, unused and with any seals or tags intact we are happy to accept an item back for an exchange.
Put a note inside your return parcel with the item you would like to exchange this for. If there is a difference to be paid our returns team will contact you to take the payment once the return has been received.
Any refund will be processed through the original payment method.
If a parcel is refused or if the courier is unable to make a delivery due to the below reasons, the cost of delivery may be deducted from your order.
- If we are provided with incorrect delivery information.
- No one is available to receive the delivery within the agreed time slot.
- Our couriers are unable to gain safe access to the delivery address.
Regrettably, we do not provide free postal returns, and you will be responsible for covering the postage expenses unless you are returning faulty or damaged products.
We are sorry to hear that your order has arrived with parts missing or is faulty. Please contact us directly at support@idealtextiles.co.uk with the details and we will try our best to reolve this for you.
You can find more information on this here.
All returns are processed within 5 working days of arriving to our warehouse. The time it takes for the payment to show in your account depends on your payment method, but usually takes 2-5 working days.
Our standard returns period is 28-days. We do understand that online orders can take a bit longer to be delivered by the carrier than expected so we will allow a few extra days for these to arrive back with us. Orders that are returned outwith the returns period without prior agreement will be returned back to you at your cost.
Account & Technical Queries
- In the Email field, enter your email address, and then click Continue.
- In your email account, open the email sent from our store and copy the six-digit verification code included in the email.
- Go back to the online store, and then enter a six-digit verification code.
No password is required to login to your account.
It is easy to update your details online. To do this login to your account.
Once in your account select "Account" and then "Account Information".
From here you can then update your name, your address and contact number.
If you need to update your account email address contact us directly at support@idealtextiles.co.uk
We are sorry to see you go, but if you no longer wish to receive our marketing deals or emails with our latest offers just click the "unsubscibe" button at the bottom of the marketing email.
Made to Measure Questions
Measuring for made-to-measure blinds or curtains is made simple with our easy to follow measuring guides.
There are numerous fabric options available for made-to-measure curtains and blinds, including cotton, linen, silk, velvet, and many more. Each fabric has its unique properties and can affect the overall look and feel of your curtains. Consider the room's style, lighting, and function when choosing a fabric and remember to take advantage of our FREE fabric samples.
The lead time for made-to-measure items is 10-15 working days.
Once dispatched this will be sent with a 24 hour courier and you will receive an email with your tracking information.
Yes, made-to-measure curtains can be customized to fit your specific style preferences. You can choose the type of header, the size, and the lining type.
If you have made an error on your order or wish to cancel please contact us right away.
We recommend calling us during our openning hours to make sure we can resolve this for you swiftly as we cannot guarantee that emails will be seen before the order is processed. We are unable to cancel or change made to measure orders if any part of the order has been made by our workshop already.
We offer payment options such as Klarna and Paypal, which give you the choice to spread the cost of your payments. These options can be selected at the checkout stage.
If you order your made to measure curtains online you will receive a pair of curtains.
Follow our made to measure guide to get the perfect fit for your window. If you require a single panel please follow the measuring guide process and contact us directly.
Questions About Curtains
Standard Lining: Made of plain cotton or polycotton standard lining will let light into a room whilst giving weight to the curtains to make them sit nicely.
Thermal Lining: Thermal lining has a tighter weave or a coating compared to standard lining which can keep a room warmer in winter or cooler in summer when closed. It will block some light compared to standard lining but will not darken the room. These are a great option for public rooms than need help with temperature control.
Blockout Lining:Blockout lining is similar to thermal lining. It is a midway between standard and thermal lining. It provides some thermal qualities and will slightly darken a room. These are also known to help reduce noise so can be a good option for those who live by a busy walkway or road.
Blackout Lining: Blackout lining will block all light coming through the fabric. As it has a tighter weave than thermal lining and blockout it will also do the same as these lining options. Blackout curtains are the perfect choice for bedrooms.
All of our curtain sizes are shown as width x drop. You can see the sizes in both inches and centimetres in the item description.
The size of your curtains will depend on the size of your window. For your curtain width we normally suggest double gather to allow proper coverage. So if you have a window that is 60" wide we would normally suggest a 66" pair of curains.
Measurements for drop should be taken from the top of your pole or track to the length where you want this to sit. You can also choose to buy longer curtains to create a more dramatic look.
The type of curtain heading you need is dependant on the curtain fitting you are using.
Eyelet curtains will require a pole. All of our eyelet curtains have standard sizes eyelets which we recommend for poles up to 27mm in diameter.
Pencil Pleat curtains can be used with a pole that has rings or on a curtain track.
All of our curtains have standard sized 40mm eyelets. We would recommend that you use a pole no more than 27mm in diameter.
The material you choose will depend on the look and functionality you want. Lighter fabrics like cotton or linen are great for a breezy and casual look, while heavier fabrics like velvet or brocade can add a touch of elegance to a room. If you want your curtains to block out light, choose a heavier fabric or a blackout lining.
This is mostly a matter of personal preference, but consider the overall style of your room. If you have a lot of patterns in your decor, solid curtains can help balance things out. If you have mostly solid colors in your room, patterned curtains can add some interest.
Questions About Blinds
Standard Lining: Made of plain cotton or polycotton standard lining will let light into a room whilst giving weight to the curtains to make them sit nicely.
Thermal Lining: Thermal lining has a tighter weave or a coating compared to standard lining which can keep a room warmer in winter or cooler in summer when closed. It will block some light compared to standard lining but will not darken the room. These are a great option for public rooms than need help with temperature control.
Blockout Lining:Blockout lining is similar to thermal lining. It is a midway between standard and thermal lining. It provides some thermal qualities and will slightly darken a room. These are also known to help reduce noise so can be a good option for those who live by a busy walkway or road.
Blackout Lining: Blackout lining will block all light coming through the fabric. As it has a tighter weave than thermal lining and blockout it will also do the same as these lining options. Blackout curtains are the perfect choice for bedrooms.
All of our curtain sizes are shown as width x drop. You can see the sizes in both inches and centimetres in the item description.
Ultimately it is a personal choice.
Roller blinds offer a minimalist look that is easy to install and affordable. Many of our roller blinds can also be cut to size giving you the perfect fit.
Roman Blinds offer simplicity and elegance and are often more luxurious than roller blinds as they are fully lined and work well with heavier fabrics.
You can select from ready made blinds which are extremely cost effective or we offer a wide range of made to measure blinds which gives you the ease of customisation. Allowing you to choose your sizes, fabric, and lining choices.
All of our blinds come with the neceserry fixings and easy to follow instructions for installation.
The fittings allow you to either face fix to a wall or top fix to a window frame or ceiling.
Blinds can help regulate the amount of light and privacy in a room, as well as provide insulation from heat and cold. They also come in a variety of styles and materials, making them a versatile design element.