Your Easy Guide to Returns
We hope you love your new home additions, but we completely understand that sometimes things just don't look quite right once you get them into your space. That's absolutely fine. We've kept our returns process as straightforward as possible so you can shop with confidence.
🗓️ The 30-Day Window
You have 30 days from the date of purchase to return most items to us for a refund. Just make sure your parcel makes its way back to us within this timeframe.
💻 How to Return Your Items
There's no need to print off complicated paperwork. Simply head to your customer account to get started:
- Log in: Enter the email address you used to place your order.
- Verify: We'll send a quick six-digit code to your inbox—just pop that in.
- Select: Choose your order and the specific items you want to send back, adding a quick note on the reason.
- Send: Hit 'Request return'. Once approved, we will email you the shipping instructions.
Just a quick note: We don't currently offer a free returns service, so the return postage will be down to you.
✨ Item Condition & Exclusions
To be eligible for a full refund, items must be returned exactly as you received them—unused, complete, in their original packaging, and with all tags or seals intact.
We do have a few sensible exceptions for hygiene and custom orders:
- Hygiene: We can't accept returns on pillows, duvets, bedding, or any close-contact items once they have been taken out of their original packaging.
- Custom items: Made-to-measure curtains, custom blinds, cut-to-length fabrics, and net curtains are made specifically to your window sizes, so these are non-returnable.
- Clearance & Gift Cards: Clearance items and gift certificates are also excluded from our returns policy.
📦 Packing Your Parcel
Please wrap everything securely, especially fragile items. If something gets damaged on the journey back to us because of poor packaging, we sadly won't be able to refund it. We always recommend getting a proof of postage receipt from your courier, just for your own peace of mind.
🛠️ Faulty or Missing Parts?
If your parcel turns up looking damaged on the outside, please make sure you sign for it as "Damaged" with the delivery driver. If you open your box and spot a fault or a missing part, let us know straight away—ideally within 48 hours. Please don't try to fix it yourself, as this can void the warranty. Just get in touch with our friendly customer service team, and we'll get a replacement sorted for you.
💳 Refunds & Exchanges
- Refunds: We process returns within 5 working days of them arriving at our Glasgow warehouse. The money will go back onto your original payment method and usually takes around 5 to 10 working days to clear in your bank account.
- Exchanges: We don't offer direct exchanges right now. The quickest way to get a different size or colour is to return your original item for a refund and simply place a fresh order online.
- Refused Deliveries: If you change your mind and refuse a delivery at the door, or if the courier can't deliver because of incorrect details, the delivery cost may be deducted from your final refund.
Our Returns Address:
Ideal Textiles
515-519 Shettleston Road
Glasgow
G31 5JT
