28-Day Money Back Guarantee
We hope you are happy with your purchase from Ideal Textiles.
We offer a 28 day return or exchange policy under which we’ll refund or replace most goods if returned to us within 28 days of purchase and they are complete, in their original packaging, unused and with any seals or tags intact.
Returned items must be in the same condition as when they were received. It is the customer's responsibility to ensure that fragile items are securely wrapped for the return process.
If an item is returned to us in a damaged condition due to mishandling during the return shipment, we regret to inform you that we won't be able to process a refund for the order. In such cases, we will provide you with photographic evidence of both the packaging and the damaged item. This documentation can be used to initiate a claim with your chosen shipping carrier to seek reimbursement for the damage incurred during transit.
If you return an item outside our policy (e.g. goods are returned late or used), we may return the item to you at your cost or accept the return but make a deduction for loss in value and charge for processing costs.
Exclusions From Our Returns And Refund Policy
Clearance items, gift certificates, personalised, and custom-made items are not eligible for return. Additionally, for hygiene reasons, pillows, duvets, bedding, and other close-contact products are not eligible for return once they have been removed from their packaging.
Custom made items include:
- Made to Measure curtains, blinds and accessories
- Cut to length fabric
- Net curtains
Your statutory rights are not affected
Faulty or Missing Items
If you have received a damaged item or some parts are missing, kindly notify us within the return period, and we will promptly arrange for replacements. The replacement usually takes 3-5 working days, unless stated otherwise.
It is important to contact our team before attempting to fix the problem yourself, as doing so may void the manufacturer's warranty. Please note that we cannot accept returns if any alterations have been made.
If you receive a damaged package, please indicate "Damaged" on the courier sheet BEFORE signing for delivery. If the package is severely damaged, you may choose to refuse delivery. Once we receive the damaged item back from the courier, we will ship a new replacement to you.
If you accept the item but later discover that some parts are damaged or missing, please notify us immediately. We will arrange to send you the replacement parts at no extra cost. However, if you signed for the package without indicating any damage, we can only accept claims free of charge within 48 hours of delivery.
We trust that this policy provides you with peace of mind when shopping with us. Do not hesitate to contact us if you have any inquiries or concerns.
Returns are processed within 5 working days of arriving back to us. For security reasons, refunds are given by the same method in which the original payment was made. The time it takes for the payment to show in your account depends on your payment method, but usually takes 2-5 working days.
Request Your Return
To request a return please log into your account or click the account icon at the top of the page. If you have received a faulty or damaged item please email us directly with an image of the fault on the item and we will provide you with the next steps.
1. Log in to your account:
- In the Email field, enter your email address, and then click Continue.
- In your email account, open the email sent from our store and copy the six-digit verification code included in the email.
- Go back to the online store, and then enter a six-digit verification code.
2. Click the order that you want to submit the return for.
3. If your order has more than one item, then select the items that you want to return.
You are responsible for the return cost of the parcel and for ensuring that the items are adequately packed and in the same state as when they were received. Failure to handle the goods with reasonable care prior to their return to us, resulting in damage or deterioration, may lead to a reduction in value from your payment unless the item is faulty.