Return Policy

We hope you are happy with your purchase from Ideal Textiles. You can return or exchange any unwanted goods within 28 days of purchase

We offer a 28 day return or exchange policy under which we’ll refund or replace most goods if returned to us within 28 days of purchase and they are complete, in their original packaging, unused and with any seals or tags intact.

If you return an item outside our policy (e.g. goods are returned late or used), we may return the item to you at your cost or accept the return but make a deduction for loss in value and charge for processing costs.

Easy to use Royal Mail return labels are available. Take to a Customer Service Point, Post Office, Parcel Postbox or arrange a Collection.

Royal Mail Returns

If you wish to use our returns service, there will be a charge of £2.95 which will be debited from your refund.

Exclusions from our returns and refund policy

We are unable to offer a refund or exchange on the following items unless they arrive damaged or faulty:

  • Custom made items: Made to Measure curtains, blinds and accessories
  • Cut to length fabric

Your statutory rights are not affected

If you need further information, please do not hesitate to call us on 0141 778 9462

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