The Finer Details of Made-to-Measure
There is nothing quite like the feeling of hanging a beautifully tailored, custom-made curtain or blind. Because our made-to-measure pieces are crafted specially for your exact window sizes, there are a few special rules that apply to these lovely bespoke items. We’ve kept them as clear and simple as possible!
📏 Your Measurements & Returns
- Measure twice, order once: Please double-check your numbers before hitting order! All sizes must be provided in centimetres (cm).
- Returns: Because your custom pieces are made precisely to your requirements, they are suitable only for your windows. Sadly, this means we cannot accept returns or process refunds if you have given us incorrect measurements.
🎨 Colours & Fabric Samples
We do our absolute best to show our beautiful fabrics accurately on screen. However, because every phone and computer monitor displays colours a little differently, we highly recommend requesting a fabric sample before placing your final order. It’s the smartest way to make sure the shade looks absolutely perfect in your room's natural light!
✂️ The Handmade Touch (Working Tolerance)
Every single made-to-measure piece is carefully crafted by hand by our talented team. Because of this lovely handmade nature, a standard working tolerance of 3cm is applied. This simply means that orders cannot be returned or refunded if a size difference falls within this tiny 3cm limit.
🛑 Changing Your Mind or Your Order
- Cancellations: Under The Consumer Contracts Regulations 2013, made-to-measure goods are exempt from standard 7-day cancellation rights.
- Making a change: If you spot a mistake right after ordering, please reach out immediately via our Contact Us form. We will do everything we possibly can to pause things for you. However, if our workshop has already started manufacturing any part of your order, we are unfortunately unable to cancel, amend, or refund it.
- Please note: We are unable to action urgent cancellation or amendment requests sent by direct email, so please always use the contact form!
🛠️ Damaged or Faulty Items
We rigorously check every custom piece before it leaves our workshop. However, if you spot a manufacturing defect or your parcel has been damaged in transit, please let us know within 7 days of delivery.
Simply use our Contact Us form to send a message to our customer care team, ideally attaching a clear photograph of the fault. We may ask you to return the goods to us for a full inspection so we can put things right. (This does not affect your statutory rights.)
✅ Order Confirmations & Acceptance
- Check your confirmation: As soon as you order, you will receive an order confirmation email. It is your responsibility to check this over immediately, as we cannot accept claims based on incorrect measurements or products listed on the confirmation.
- Prices & Payment: The price you pay is the one displayed on our website at the time of your order (all prices are in UK Sterling and include VAT). Title to any goods passes to you on delivery, provided payment in full has been received.
- Order Acceptance: We reserve the right to cancel any order at any time. If we do need to cancel an order, a full refund will be processed within 7 days, though no further discounts or compensation will be offered.
