Made to Measure Products Terms & Conditions
These terms and conditions apply to our made to measure range of curtains and blinds where you have given us your measurements.
Measurements: Please ensure that your sizes are correct for any made to measure product ordered from our website or ordered by telephone. As these products are made specifically for your sizes it will not be able to refund you or accept a return if you have given us incorrect measurements. All sizes must be given in centimeters (CM) only.
Photography: We have made every effort to accurately show correct colour and shades, however, due to individual monitor settings colour and shades may appear different to the exact colour. We strongly recommend you request a fabric sample of the product required.
Tolerance: As our made to measure products are made by hand there will be a working tolerance 3cm applied. Orders cannot be returned if within this limit.
Order cancellation or amendments: According to The Consumer Contracts Regulations 2013, made to measure goods are excluded from this legislation and the 7 day cancellation rights do not apply. This does not affect your statutory rights. Cancellation or amendment requests must be made by telephone (0141 778 9462) and every effort will be made to facilitate your request, however, if the manufacture of any part of your order has begun we will not be able to cancel, amend or refund your order. We are unable to act upon cancellation or amendment requests sent by email.
Prices & payment: The price you pay is the price displayed on our website at the time of your order. Prices are subject to change at any time. All prices are in UK Sterling and include VAT. Title to any goods shall pass to you on delivery of goods as long as payment in full has been received.
Returns: Made to measure products are custom made to your precise requirements. Once made our products are suitable only to you and therefore cannot be cancelled or returned. We strongly recommend you double check your measurements and use our free fabric sample service.
Defective & damaged goods: All made to measure products are carefully checked before dispatch, however, in the unlikely event you experience a problem with our made to measure products please send an email to email@example.com or call us on 0141 778 9462 and our customer care team will be happy to help. You have 7 days from receipt of goods to report and damage or defects due to manufacture or delivery. We may ask you to take a photograph of the damage or defect. We may ask you to return the goods to us for a full inspection. This does not affect your statutory rights.
Acceptance of order: You will receive an order confirmation which is your responsibility to check, we cannot accept claims based on incorrect measurements or products. We have the right to cancel any order at any time. If an order is cancelled by us a full refund will be given within 7 days. If we are unable to proceed with your order no discounts or compensation will be offered.