This website is owned and operated by Ideal Textiles who are completely dedicated to your total satisfaction. If you have any suggestions or comments or if you need to contact us, please email us using the link on the store page or use the details below:
Ideal Textiles Ltd
Block 3 Unit 38
14 Eastmuir Street
Annick St Industrial Estate
Ordering with Us: Making a purchase could not be easier! Just browse our store and add any items that you wish to buy into the shopping cart. Once you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.
We accept Visa and MasterCard. We do not charge for any item until it is ready to ship. Back ordered items are not charged until they are shipped. If you do not wish to pay online, you may send your card information via phone, fax or by post.
If you have made a mistake in your order and cannot correct it in the shopping cart, contact us and we will correct the mistake.
When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
Shipping and Handling: We ship our products using Royal Mail or fully tracked couriers which include Evri, Parcel Force and DPD.
Delivery Schedule: We deliver your order right away. We will normally dispatch your order to you in one to three (1-3) business days.
You must inform us within two working days if the goods are lost or damaged in transit so that we can make a prompt claim against the delivery company and correct the problem. Please quote your order number in all correspondence. You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.
Back Orders: If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.
Tax Charges: For orders made from the UK, 20% VAT is included.
Credit Card Security: When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only encrypted after they reach our computer. They are not held in clear text on any web site.
Guarantee: We guarantee your satisfaction. All of our products come with a 7 day no quibble guarantee.
Getting in Touch: If you need to reach us, please email us using the link on the store page, alternatively, you can call on 0141 778 9462 (International +44 0141 778 9462) or write to us at 14 Eastmuir Street, Glasgow, G32 0HS, United Kingdom.
Data collected by this site is used to:
a. Take and fulfil customer orders.
b. Administer and enhance the site and service.
c. Only disclose information to third-parties for goods delivery purposes.
Returns Policy: Your rights to return goods are protected under the EU Distance Selling Directive.
You are entitled to cancel your order and return the goods within 28 days for a full refund, including the cost of delivery. Do this by contacting us by email or telephone and quoting the order number supplied to you. Your refund will be paid within 30 days. You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value. This cancellation policy does not affect your rights when we are at fault - for example, if goods are faulty or mis-described.
Any goods returned should be in saleable condition. All packaging must be returned. Any products not returned with their packaging intact will be refused a refund or replacement.
We will not accept any curtains that have been altered or if the curtain tape has been pulled.
These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future.
None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.
Made to Measure Products Terms & Conditions
These terms and conditions apply to our made to measure range of curtains and blinds where you have given us your measurements.
Measurements: Please ensure that your sizes are correct for any made to measure product ordered from our website or ordered by telephone. As these products are made specifically for your sizes it will not be able to refund you or accept a return if you have given us incorrect measurements. All sizes must be given in centimeters (CM) only.
Photography: We have made every effort to accurately show correct colour and shades, however, due to individual monitor settings colour and shades may appear different to the exact colour. We strongly recommend you request a fabric sample of the product required.
Tolerance: As our made to measure products are made by hand there will be a working tolerance 3cm applied. Orders cannot be returned if within this limit.
Order cancellation or amendments: According to The Consumer Contracts Regulations 2013, made to measure goods are excluded from this legislation and the 7 day cancellation rights do not apply. This does not affect your statutory rights. Cancellation or amendment requests must be made by telephone (0141 778 9462) and every effort will be made to facilitate your request, however, if the manufacture of any part of your order has begun we will not be able to cancel, amend or refund your order. We are unable to act upon cancellation or amendment requests sent by email.
Prices & payment: The price you pay is the price displayed on our website at the time of your order. Prices are subject to change at any time. All prices are in UK Sterling and include VAT. Title to any goods shall pass to you on delivery of goods as long as payment in full has been received.
Returns: Made to measure products are custom made to your precise requirements. Once made our products are suitable only to you and therefore cannot be cancelled or returned. We strongly recommend you double check your measurements and use our free fabric sample service.
Defective & damaged goods: All made to measure products are carefully checked before dispatch, however, in the unlikely event you experience a problem with our made to measure products please send an email to firstname.lastname@example.org or call us on 0141 778 9462 and our customer care team will be happy to help. You have 7 days from receipt of goods to report and damage or defects due to manufacture or delivery. We may ask you to take a photograph of the damage or defect. We may ask you to return the goods to us for a full inspection. This does not affect your statutory rights.
Acceptance of order: You will receive an order confirmation which is your responsibility to check, we cannot accept claims based on incorrect measurements or products. We have the right to cancel any order at any time. If an order is cancelled by us a full refund will be given within 7 days. If we are unable to proceed with your order no discounts or compensation will be offered.