The Legal Bit (Kept Simple)
We want your experience with Ideal Textiles to be as smooth and enjoyable as possible. To keep things clear, safe, and fair for everyone, we have put together these Terms and Conditions. We’ve done our best to skip the heavy legal jargon and explain everything as simply as we can!
By placing an order with us, you are agreeing to the terms below. If you ever have a question about any of this, our friendly customer care team is always at the end of an email to help.
🛍️ Ordering With Us
- Making a purchase: Shopping with us is easy. Just add your favourite pieces to your basket, head to checkout, and enter your details. We accept all major credit and debit cards, including Visa and Mastercard.
- Order confirmation: Once you place an order, we will send you an email confirmation to let you know we've received it safely.
- The legal contract: Just to cover the legal side of things, our official contract with you begins when we actually dispatch your items (not when you get the first confirmation email). This simple rule protects us just in case a genuine mistake has been made with our pricing, or an item has suddenly gone out of stock. If we ever do spot a pricing error, we will always pause the order and contact you first to make sure you are still happy to proceed!
- Out of stock items: If something you love is temporarily unavailable, we will pop it on back-order for you. We will always email you straight away to let you know, giving you the option to cancel for a full refund if you prefer not to wait.
🚚 Delivery & Missing Parcels
- Dispatch times: We work hard to get your parcels packed and out the door! We normally dispatch standard orders within 1 to 3 business days using trusted, fully tracked couriers like Royal Mail, Evri, Parcel Force, and DPD.
- Missing or damaged parcels: If your delivery arrives damaged, or if it goes missing in transit, please let us know within 2 working days (48 hours). This allows us to quickly raise a claim with the courier and get a replacement sorted out for you. Please note that the proof of delivery provided by our couriers is used as sufficient evidence that your goods have arrived safely.
📦 Standard Returns
- The 30-Day Window: We offer a simple 30-day returns policy. If something isn't quite right for your space, you can return it to us for a full refund of the item's cost.
- Condition of goods: All returned items must be completely unused, in a saleable condition, and in their original packaging. Please note: we cannot accept any curtains that have been altered, or where the curtain header tape has been pulled or gathered.
- Return postage: You are responsible for the cost and safe return of the goods. We highly recommend getting a proof of postage receipt just in case!
✂️ Made-to-Measure (Custom Orders)
Because our made-to-measure curtains and blinds are crafted specifically to your exact window measurements, there are a few special rules that apply to these lovely custom pieces:
- Your measurements: Please double-check your numbers! All measurements must be provided in centimetres (cm). Because these items are made just for you, we sadly cannot offer refunds or accept returns if you have given us the wrong sizes.
- Colours and photography: We do our absolute best to show our fabrics accurately on screen, but every phone and computer monitor displays colours a little differently. We strongly recommend ordering a free fabric sample first to ensure it perfectly matches your room!
- The handmade touch: As our made-to-measure products are carefully made by hand, there is a standard working tolerance of 3cm. Orders cannot be returned or refunded if the sizing difference falls within this small limit.
- Cancellations: Because these items are custom-made, they are exempt from standard distance-selling cancellation rights. Once our workshop has started making your order, it cannot be cancelled or returned.
- Defects or damage: All custom products are rigorously checked before dispatch. If you spot a manufacturing defect or damage from delivery, please report it to us within 7 days. We may ask you to pop a quick photo over to us, or return the item for inspection so we can put it right.
🔐 Privacy & Security
- Keeping your details safe: Your payment security is our top priority. When you place an order, your credit card details are completely encrypted. We do not hold your sensitive payment information in clear text on our website.
- Your privacy: We never sell your personal details to third parties. We only share the essential bits (like your address) with our trusted delivery partners so they can bring your parcel to your door. For full details on cookies and how we handle your data, please pop over to our Privacy Policy.
These terms apply to all orders placed with Ideal Textiles. We occasionally update these terms, so please don't assume the same rules will always apply in the future. None of these terms affect your statutory legal rights.
Contact Us
If you need to reach out, you can email us via our Helpdesk or write to our registered office:
Ideal Textiles
Office 2/3, 2nd Floor
48 West George Street
Glasgow
G2 1BP
