Need to Change Your Delivery Address?
Oh no, spotted a little typo in your address? Please don't panic, it happens to the best of us! We pack our orders quite speedily to get your new home additions to you as fast as possible, but we will always do our absolute best to catch your parcel and update the details before it leaves our warehouse.
Here is how it works:
- If we catch it in time: If your order hasn't been prepared for dispatch yet, we will happily update the address for you straight away so it heads to the right place.
- If it's already on its way: Because our warehouse team works so quickly, we sadly can't change the address once the parcel has been handed over to the courier. If this happens, the parcel will continue its journey to the original address provided.
- If it bounces back to us: If the courier can't deliver it to the original address and returns the parcel to our warehouse, please don't worry. We will automatically process a full refund for you, meaning you can simply pop onto the website and place a fresh order with the correct details.
How to Request an Update
To give us the best possible chance of catching your order, please fill out the quick form below. Make sure to pop your Order Number and your Correct New Address in the message box so our customer care team can jump on it straight away!
