Has Your Item Arrived Damaged or Faulty?
There is nothing more disappointing than eagerly opening a new parcel for your home, only to find that something isn't quite right. We are so sorry if your lovely new item has arrived damaged or with a fault, but please don't worry—we are here to get it sorted for you straight away.
To help us fix this for you as quickly as possible, here is what we need:
- Your Order Details: Please pop your Order Number into the form below so our customer care team can bring up your details instantly.
- A Quick Photo: Please attach a clear photo of the damage or fault to your message. This saves a lot of back-and-forth emails and helps our team see exactly what has gone wrong so we can find a solution for you in record time!
(Just pop your details and photo into the form below, and we will jump into action to put things right.)
